BlueCare, Labrador Gardens Aged Care Facility, on Queensland's Gold Coast, is seeking a Residential Service Manager. You will lead a front-line team to deliver high-quality care, ensure compliance and drive occupancy through community engagement.

You will partner with senior clinicians and coaches to enable staff success. The role emphasizes values-based, person-centred care, strong governance and financial sustainability in a not-for-profit setting.

We're looking for an exceptional leader who thrives on solving complex problems, driving large-scale transformation and helping organisations turn strategy into action.

As the General Manager, Advisory & Delivery Services, you'll establish and lead a high-performing internal consulting function that supports some of UnitingCare's most important strategic priorities. This is a rare opportunity to shape enterprise-wide transformation, influence executive decision-making and partner with leaders across healthcare, aged care, community services and corporate functions to deliver meaningful and lasting change.

You'll lead a team of experienced consultants and advisors, tackling the organisation's most complex challenges while helping improve outcomes for the more than 400,000 people UnitingCare supports across Queensland and the Northern Territory each year.

Please note, this position is based within our Corporate team and will involve travel to other UnitingCare locations as required.

Your part in our UnitingCare team:

• Establish and lead UnitingCare's internal Advisory & Delivery Services function, creating a trusted consulting capability that helps drive strategic priorities, transformation and organisational improvement.
• Partner with Executives, General Managers and senior leaders to solve complex organisational challenges and deliver sustainable business outcomes.
• Lead enterprise-wide transformation programs, service redesign initiatives, operational improvement projects and strategic change initiatives across clinical, care, community and corporate environments.
• Build strong partnerships across the organisation, including Digital & Technology, ensuring innovative and practical solutions are delivered to support strategic objectives.
• Act as a trusted advisor to executives, steering committees and governance forums, providing evidence-based recommendations and strategic insight.
• Lead high-profile and sensitive advisory engagements, navigating complexity, competing priorities and organisational change with confidence and credibility
• Drive innovation, service improvement and operational excellence by helping teams identify opportunities, test new ideas and implement sustainable solutions.
• Develop and inspire a high-performing consulting team, fostering a culture of curiosity, accountability, collaboration and professional excellence.

What makes a difference for us?

• Extensive senior leadership experience within consulting, advisory, transformation, strategy, operational excellence or business improvement environments.
• Experience leading complex organisation-wide transformation, service redesign, operational improvement and strategic delivery initiatives.
• A track record of operating at Director, Associate Partner, Principal or equivalent senior leadership level within a consulting, advisory or internal strategy function
• Exceptional stakeholder engagement and influencing skills, with the ability to build trusted relationships and lead through complexity.
• Demonstrated experience leading multidisciplinary teams and building organisational capability.
• Strong commercial, strategic and systems thinking capability, with the ability to balance competing priorities and deliver impactful outcomes.
• Relevant qualifications in business, commerce, strategy, operations, health administration or a related discipline.
• Experience within healthcare, aged care, disability, human services or similarly complex service environments will be highly regarded.

What makes a difference for you?

The opportunity to be part of the second-largest Queensland employer who has been leading by example for more than 100 years. Joining our team, you'll be welcomed as part of the UnitingCare family. We're a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital.

• Flexible work arrangements to support work-life balance
• Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months' service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• Provide welcoming, safe and nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur
• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple - everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

Retail Assistant | Lifeline

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Employment Term: Permanent Full Time

•

Location: North Lakes

•

Remuneration: $27.81 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay) + commission program for high performers

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

Make a meaningful difference with Lifeline

Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.

As a Retail Assistant, you’ll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of Queensland’s leading charity retail brand. Everyday our 120 stores across Queensland sell donated goods, giving pre-loved items a second life and bringing in profit to support our Crisis Support Line and suicide prevention services.

Let’s make a meaningful difference, together.

Your part in our Lifeline team

Along with your passion for your local community and providing great customer service in a retail environment you will:

•

Ensure product merchandising & store presentation is of a high standard

•

Complete inventory management & stocktaking

•

Assist Customers with enquiries and sales

What makes a difference for us?

To be successful for this role you will need to be/have:

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Passion for retail and a genuine desire to enjoy a fast paced, ever-changing environment

•

Passion for your local community and building relationships to understand local needs

•

The ability to recognise potential and promote store growth

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Be self-motivated and show initiative

•

Have a positive attitude and good personal presentation

•

Be able to provide first class customer service

•

Be able to work independently as well as within a team

•

Be available to work weekends

What makes a difference for you?

•

NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

•

Staff Discounts: Participation in our team member purchasing program

•

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

•

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

•

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

•

Career development opportunities to challenge yourself, grow and make a meaningful difference

•

Flexible work arrangements to support work-life balance

•

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our Lifeline, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

•

provide welcoming, safe and nurturing services for children

•

implement measures to prevent child abuse and neglect within our services

•

appropriately and immediately address child abuse and neglect if it does occur

•

abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

Retail Supervisor | Lifeline

•

Employment Term: Casual

•

Location: Mirani 4754

•

Remuneration: $36.81 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay) + commission program for high performers

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

Make a meaningful difference with Lifeline

Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.

As a Retail Supervisor, you’ll be encouraged to grow, develop and feel empowered, contributing to the meaningful work of Queensland’s leading charity retail brand. Everyday our 120 stores across Queensland sell donated goods, giving pre-loved items a second life and bringing in profit to support our Crisis Support Line and suicide prevention services.

Let’s make a meaningful difference, together.

Your part in our Lifeline team

Along with your passion for your local community and leading a store that provides great customer service you will:

•

Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours, practices and outcomes

•

Manage all aspects of a retail operation and delegate responsibilities where appropriate to ensure sound business practices are adhered to and sales targets are achieved

•

Work with staff and volunteers to review and monitor pricing, visual merchandising, promotional events and selling techniques to ensure that profitability is maintained and improved

•

Maintain effective communication channels within direct team, regional support functions and external stakeholders and provide assistance to team members in handling customer complaints / enquiries

•

Identify issues and opportunities based on selling and customer feedback

•

Set objectives and prioritise tasks, ensuring objectives are tied to overall business strategy

•

Coach and develop direct reports daily, ensuring development goals are linked to business objectives and improved performance

What makes a difference for us

To be successful for this role you will need to be/have:

•

Be passionate about Lifeline and be able to articulate its purpose

•

Demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people

•

Ability to deliver a high level of customer service and exceed customer expectations

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Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, online marketing and stock control

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Create a values driven, diverse and safe employment environment that attracts, engages and retains skilled employees and volunteers

•

Communicate promotional event information to maximise results

•

Identify issues and opportunities based on trends and customer feedback

•

Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives

•

Strong problem solving and influencing skills

•

Ability to use a retail business systems, POS and Microsoft Office

What makes a difference for you?

•

NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

•

Staff Discounts: Participation in our team member purchasing program

•

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

•

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

•

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

•

Career development opportunities to challenge yourself, grow and make a meaningful difference

•

Flexible work arrangements to support work-life balance

•

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our Lifeline, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

•

provide welcoming, safe and nurturing services for children

•

implement measures to prevent child abuse and neglect within our services

•

appropriately and immediately address child abuse and neglect if it does occur

•

abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.