BaptistCare NSW & ACT is seeking a highly experienced Residential Manager for Kintyre Lodge in Dubbo NSW. You will lead the 24-hour aged care home, drive quality resident care, manage budgets, and mentor a multidisciplinary team to deliver compassionate, resident-centred services.

In this permanent full time role you'll oversee clinical and operational performance, ensure compliance with aged care standards, and foster a positive workplace culture while supporting the home's growth and the

BaptistCare NSW & ACT is seeking a Pathways Team Leader to provide day-to-day leadership and hub oversight of a multidisciplinary team delivering integrated, person-centred support to people experiencing disadvantage, vulnerability and social marginalisation.

Working within Community Services & Housing, you will lead with BaptistCare's values, supporting staff, students and volunteers to deliver high-quality outcomes for the communities we serve.

• Permanent Full-Time Residential Manager Kintyre Lodge, Dubbo NSW
• Relocation assistance package available to eligible successful applicant
• Inspire and empower teams to deliver exceptional, resident-centred care in a thriving aged care community
• Enjoy career growth, and the opportunity to make a real difference with one of Australia's leading not-for-profit aged care providers

Key Benefits:

• As a registered not for profit organisation, working for BaptistCare may make you eligible for generous tax-free salary packaging benefits
• Financial, retail and lifestyle discounts and benefits
• Access to family friendly member benefits like our wellness programs and fitness passport
• Access to in-house and online training programs
• Supportive, positive team environment
• Real opportunities for career growth within a National Organisation

About the Role

Located in Dubbo, (Central West NSW), BaptistCare's Kintyre Lodge Aged Care Home is a warm and welcoming community that provides 24-hour care and support to its (81) residents.

We are seeking an experienced and passionate leader to join us as Residential Manager. In this key leadership role, you will be responsible for the overall operational, clinical, financial, and people management outcomes of the Home.

Working closely with a multidisciplinary team, you will drive quality care, staff engagement, compliance, and continuous improvement, and be supported by a Leadership & Management Team including, Care Team Manager, Clinical Nurse Specialist, Education & Quality Supervisor, Lifestyle Coordinator and Chef Manager. BaptistCare's Innovation & Quality Team and Support Services provide ongoing remote and onsite support. .

Key Responsibilities

• Lead the overall operations of the Home, ensuring the highest standards of resident care and overall service delivery.
• Create and maintain a positive, safe and inclusive environment for residents, families and employees.
• Drive workforce planning, recruitment, retention, coaching, capacity building and succession planning initiatives.
• Manage financial performance, budgets, occupancy and minutes of care compliance. .
• Maintain compliance with the Strengthened Aged Care Quality Standards, WHS, Fair Work and relevant legislation.
• Build trusted relationships with residents, families, employees, health professionals and community stakeholders.
• Lead quality improvement initiatives and foster a culture of accountability, innovation and continuous improvement.
• Oversee effective incident, risk and complaints management processes to ensure outstanding outcomes for residents and families.

About You

You are a confident and collaborative leader with a proven ability to inspire teams, drive operational excellence and deliver exceptional resident outcomes.

To be successful, you will bring:

• Bachelor qualification in Nursing or Allied Health.
• Management qualification or equivalent leadership experience.
• Minimum five years' senior management experience leading multidisciplinary teams.
• Minimum five years' clinical experience.
• Sound understanding of the Strengthened Aged Care Quality Standards, "HELF", aged care funding models, government subsidies and regulatory requirements.
• Demonstrated success managing a medium to large residential aged care home or comparable healthcare service.
• Strong financial acumen, managing performance to budgeted outcomes and effective workforce planning experience in the meeting of minutes of care quarterly targets.
• Excellent analytical, problem-solving and decision-making capabilities.
• Experience leading organisational change and continuous improvement initiatives.
• Outstanding communication, relationship-building and stakeholder management skills.
• The ability to balance competing priorities while achieving quality of care and business related agreed outcomes.

About Us

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life's challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That's what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

If you would like to be considered for this role, please click Apply and attach yourresume.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.

Successful applications will be subject to a variety of background checks including a police background check via our online police check system.

BaptistCare - Inspired by Jesus to champion care for all.

Please note:This position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.

• Permanent Fulltime Position
• Monday to Friday split across the Hunter Hub's 2 sites (Wallsend and Windale)
• Make a real difference by leading community-led, place-based initiatives that strengthen connection, empower local voices, and create lasting positive change for individuals, families and communities.

We're looking for a passionate and purpose-driven leader who believes in the power of community-led change. You'll bring strong relationship-building skills, a collaborative mindset and the ability to inspire others, with a genuine commitment to creating places where people feel connected, supported and empowered to thrive.

Key Benefits:

• Financial, retail and lifestyle discounts and benefits
• Access to in-house learning and development programs to assist your career growth
• Access to family friendly benefits like our wellness programs and Employee Assistance Program (EAP) - Independent confidential counselling services

About the Role:

As the Pathways Team Leader, you will provide day-to-day leadership and hub oversight to a multidisciplinary team delivering integrated, person-centred support to people experiencing disadvantage, vulnerability and social marginalisation.

Working within Community Services & Housing, you will lead with BaptistCare's values and best practice principles, supporting employees, students and volunteers to deliver high-quality outcomes for the communities we serve.

About You:

You're a confident and compassionate leader with community services experience, strong people skills and a passion for supporting vulnerable communities. You bring sound judgement, a collaborative approach and the ability to lead a team in a fast-paced, community-based environment.

Essential Qualifications & Experience

• Degree or post grad qualifications in Community Development, Social work or related field
• Minimum of three (3) years working in a Community Services environment and Community Development
• Mental Health First Aid accreditation, Trauma Informed Care training (or willingness to participate in training)
• Ability to work within an integrated approach that is person centred and includes strengths base, narrative
• A current and valid Working with Children Check

Essential Competencies

• Ability in creating, developing and implementing program plans within the Best Practice Frameworks of the Community Service Sector.
• Strong leadership and management skills
• Demonstrate an understanding and appreciation of BaptistCare's Christian identity and promote the organisation's values through interactions at work

Ready to turn compassion into action? Join us as a Pathways Team Leader and drive place-based change that strengthens communities and transforms lives.

About us

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing. We know that life's challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again. That's what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.

All staff are required to work within our code of conduct and undergo relevant pre-employment checks as part of our commitment to safeguarding vulnerable people.

BaptistCare - Inspired by Jesus to champion care for all.